FAQs

Some of your Questions:

Frequently asked questions.

Do you provide multiple pickups or drops?

Sure, we can arrange multiple pickups or drops for your itinerary. Please let us know about all the details of your itinerary and we can make the arrangements. Please be aware that you will get billed Rs.150/- for every additional pickup, drop address and waypoints added to your itinerary. In addition you will be responsible for the additional kms driven beyond the included kms on your trip. It is required that the entire itinerary be documented in your reservation. So please let us know of your planned itinerary so that its documented and that the driver has all the information ahead of your trip start time. The quoted price will change based on multiple factors including but not limited to the itinerary, waypoints, driving terrain, local union fees, local restrictions and estimated distances to be driven.

Do you provide self drive cars?

Sorry, we do not provide self-drive cars. Gozo is India's leader in chauffeur-driven outstation taxi travel. Our driver drives up to your doorstep with the vehicle and drives you around during your entire journey.

Are there any cancellation charges?

We understand that plans do change. There are no charges for cancelling a trip upto 24hours in advance. You may cancel your reservation by logging onto mpcabs.com and and cancelling your reservation directly. All bookings cancelled less than 24hours before a pickup shall be subject to a cancellation charge.

What advantages do I get by booking in advance?

Peace of mind ... we get to work in arranging a vehicle. Get a completely transparent, hassle-free reservation with Gozo No risk...you can make a 'pay later' reservation and then pay online when plans firm up In many cases, our trip concierges can be of help in recommending you places to stay, things to do and offer you additional resources for your vacation. we have an expansive network of travel operators who you can use as a resource. You can simply write to us at traveldesk (AT) gozocabs (dot) com Our bookings are also backed by our 'best price guarantee'.

What car categories do you provide?

We provide 4 types of cars :- Compact - includes models like Indica and Indigo Sedan cars - includes models like Etios, D’zire Family cars/SUV - includes models like Xylo, Tavera Family Lux/SUV - Innovas Additional services like tempo traveller or buses can be arranged upon request, simply call our customer service help line. In many cases, additional requests for a car with carrier will cost extra.

What if my cab shows up late?

We are proud of our on-time performance but sometimes delays do happen. If the nature of your booking is time-sensative ...involving an airport pickup/drop or meeting at your destination, please budget for additional travel time (usually add 30mins for traffic delays for every 2 hours of estimated travel time) and also let us know of this as a special request when making your reservation. We will make additional efforts to ensure that we're vigilant and ensure a safe & punctual transit for you. if for any case, your cab is delayed and you have to cancel your reservation we will issue a full refund of any payment that you may have made in the form of advance towards the taxi reservation

What if my taxi does not show up?

It is extremely rare to have a situation where the vehicle does not show up at the scheduled time. Such an event is generally the result of unavoidable circumstances like inordinate amount of traffic, heavy rains, traffic blockades or vehicular breakdowns to name a few. In such situations, we usually are notified by the driver and taxi operator at their first opportunity. We in turn do our part in keeping the customer aware of the situation as soon as we find out. If you choose to cancel the trip - due to a delay on our part, we will waive off last minute cancellation fees. We earnestly work to avoid any such delays and work to ensure a 100% on-time performance. If you do have such an experience, we will work to make it up to you and earn your business for the future. As always, your feedback is welcome. Write to our customer-advocacy team at customeradvocacy [AT] gozocabs {DOT} in and we will act on your feedback so we continue to get better every time.

How can I cancel my booking with mpcabs?

You may cancel your booking at anytime. Bookings cancelled within 24hours of pickup time will incur a cancellation fee that will be charged to your account. If you cancel your booking greater than 24hours before your pickup time, the booking may be cancelled at no charge. Please DO NOT CALL the helpdesk / reservations desk for cancelling bookings as these bookings cannot be cancelled by the representatives. You need to login to your account to cancel your booking.

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